Refund policy

Refunds & Returns

At Āhua, every product is hand-crafted in small batches using pure, natural ingredients. For hygiene reasons, we’re unable to offer refunds or exchanges for change of mind once a product has been opened or used, so please choose carefully.

Faulty, damaged or incorrect orders

If your order arrives damaged, faulty or incorrect, please contact us at monique@ahuaskin.co.nz with your order number and a photo, and we’ll put it right. We will always meet our obligations under the Consumer Guarantees Act 1993, which may include a repair, replacement or refund depending on the issue. Letting us know as soon as possible after delivery helps us resolve things quickly.

Reactions or concerns

If you ever have a reaction or concern about a product, please stop using it and reach out. We’re here to help and will do our best to resolve things with honesty and care.